Frequently Asked Questions
Everything you need to know about shopping with AltAhar.
What is the standard shipping timeframe for AltAhar orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take between 7-14 business days depending on your location.
What is your return and exchange policy?
AltAhar offers a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I ensure I'm ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are AltAhar products ethically manufactured?
Sustainability and ethics are at our core. We partner exclusively with certified factories that ensure fair wages, safe working conditions, and use eco-friendly fabrics whenever possible.
How can I track my package after it has been shipped?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website where you can monitor your delivery's progress in real-time.